Returns – 30 days
Return policy
At adlovia.com, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase or have a problem with your order, please contact our customer service team for assistance.
Return period
You can request a return within 30 days of delivery.
To qualify for a return:
The item must be unused and in its original condition.
Where applicable, the product should include its original packaging and accessories.
You must provide your order number or proof of purchase.
Please contact us before returning a product. Returns sent without prior approval may not be processed.
Non-returnable items
Returns may not be accepted for:
Products that have been used, damaged or altered after delivery.
Items damaged through improper handling or misuse.
Products returned without first contacting customer service.
Return shipping costs
Customers are responsible for return shipping costs unless:
The product received is defective.
The item was damaged during delivery.
The return results from an error on our part.
Return process
To request a return:
Contact our customer service team with your order number and reason for return.
Provide any required photos or information if there is a problem with the product.
Wait for return instructions from our team.
Send the product to: Auctum GmbH / Returned.online
Finowfurter Ring 45
16244 Schorfheide
Germany.
Once we have received and inspected the returned item, we will inform you of the return status.
Refunds
If your return is approved, a refund will be initiated to your original payment method.
Please allow 3-5 business days for the refund to appear in your account. Processing times may vary depending on your payment provider.
Contact us
For return requests or questions, please contact us:
Email: heyhuangweijie@163.com
Telephone: +86 136 9186 4334
Company information
Company name:
GAOZHISHENG TECHNOLOGY INC
Registered address:
6377 South Revere Parkway
Centennial, CO, 80111
United States
Statutory rights
Our voluntary return period is 30 days after receipt. Statutory withdrawal and warranty rights remain unaffected. Prior approval or original packaging is not a requirement for exercising a statutory right of withdrawal. See Right of withdrawal for details.